Privacy Policy for RST & Assoc.
Effective Date: August 2026
RST & Assoc. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit rstrents.com, request a management quote, submit a service request, view rental listings, or communicate with our team.
1. Who We Are and How to Contact Us
This website is operated by RST & Assoc. If you have questions about this policy or wish to exercise your California privacy rights, contact us using the information below:
- Mailing Address: 11866 Wilshire Boulevard #101, Los Angeles, CA 90025
- Telephone: (310) 479-2565
- TTY Line: Call 711 and provide number (310) 479-2565
- Privacy Email: help@RSTrents.zendesk.com
2. Categories of Personal Information We Collect
Depending on how you use our site and services, we collect information that identifies, relates to, or can reasonably be linked with you. These categories include:
- Identifiers: Your full name, phone number, email address, physical mailing address, and unit number when provided on contact forms, maintenance requests, or quote forms.
- Commercial Information: Details regarding properties you own, HOA inquiry records, rental preferences, lease history, and transaction records.
- Internet and Network Activity: Your IP address, browser type, operating system, pages viewed, time spent on pages, and links clicked while browsing our site.
- Support Records: Customer support tickets, messages, and inquiry details processed through our support desk.
- Sensitive Personal Information: Social Security numbers, driver's license numbers, bank account details, or income data collected during tenant screening and rental application processing.
3. Sources of Personal Information
We gather personal information directly from you when you fill out contact forms, submit maintenance tickets, request management quotes, or apply for rentals via RentSpree. We also collect network activity automatically as you browse our website through essential scripts, analytics tools, and security filters.
4. How We Use Your Personal Information
We use your information for core business operations, including:
- Providing property management, HOA administration, and residential rental services.
- Responding to maintenance requests, general inquiries, and management quote submissions.
- Routing customer support tickets through our Zendesk platform.
- Facilitating rental applications and applicant screening through RentSpree.
- Maintaining website security, preventing fraudulent form entries, and blocking automated spam bots.
- Analyzing website traffic and performance to improve site navigation.
- Complying with California real estate laws and local housing regulations.
5. Categories of Third Parties We Disclose Personal Information To
In the preceding 12 months, we have disclosed personal information to service providers and technology partners to support our business operations. The table below outlines these disclosures by vendor category:
| Category of Personal Info | Category of Recipient | Business Purpose of Disclosure | CCPA/CPRA Classification |
|---|---|---|---|
| Identifiers, Contact Details, Support Messages | Customer Support Platform (Zendesk) | Processing and managing customer inquiries, maintenance requests, and quote submissions | Service Provider Disclosure (Not a Sale or Share) |
| Identifiers, Commercial Info, Sensitive Personal Info | Tenant Screening Platform (RentSpree) | Processing tenant background checks, credit reports, and rental applications | Service Provider Disclosure (Not a Sale or Share) |
| Identifiers, Internet/Network Activity | Security & Fraud Prevention (Google reCAPTCHA) | Blocking automated spam submissions and protecting website forms | Service Provider Disclosure (Not a Sale or Share) |
| Internet and Network Activity | Analytics Provider (Google Analytics) | Measuring site traffic, user interactions, and technical performance | Service Provider Disclosure (Not a Sale or Share) |
| Internet and Network Activity | Advertising Partners (Meta / Facebook Pixel) | Measuring marketing activity and displaying relevant property listings on ad networks | Categorized as a "Share" for cross-context behavioral advertising |
We do not sell personal information for monetary payment. However, because our site uses advertising cookies such as the Meta Pixel to evaluate marketing campaigns, California law classifies this activity as "sharing" personal information for targeted cross-context advertising. You have the right to opt out of this activity.
6. Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific privacy rights regarding their personal data:
- Right to Know: You can request details about the categories and specific pieces of personal information we have collected, used, and disclosed about you over the past 12 months.
- Right to Delete: You can request that we delete personal information collected directly from you, subject to legal exceptions such as maintaining active lease agreements, accounting records, or legal retention requirements.
- Right to Correct: You can request that we correct inaccurate personal information maintained in our administrative files.
- Right to Opt Out of Sale or Sharing: You can direct us not to share your personal information for targeted cross-context advertising.
- Right to Limit Sensitive Personal Info: You can request that we limit the use of sensitive data, such as government identification or financial details, strictly to necessary property management operations.
- Right to Non-Discrimination: We will not charge different rental rates, deny services, or provide lower quality service if you exercise your privacy rights.
To exercise your rights, submit a request by emailing help@RSTrents.zendesk.com or calling (310) 479-2565. We will verify your request by matching the contact details you provide against information in our administrative records.
7. Do Not Sell or Share Personal Information and Opt-Out Signals
You can opt out of advertising tracking by emailing us at help@RSTrents.zendesk.com with the subject line "Do Not Share My Personal Information."
Our website also recognizes browser-level opt-out preference signals, including the Global Privacy Control (GPC). When your browser transmits a GPC signal, our system processes it as a request to block non-essential advertising trackers.
8. Cookies and Tracking Technologies
Our website uses cookies and embedded scripts to maintain site stability, analyze usage, and support property marketing. These tools fall into four main categories:
- Strictly Necessary Cookies: We use Google reCAPTCHA (cookie _GRECAPTCHA, duration 6 months) to protect contact forms from bot abuse.
- Analytics Cookies: We use Google Analytics to monitor site performance. This includes the _ga cookie (duration 2 years) to distinguish unique visitors, the _gid cookie (duration 24 hours) to measure daily page activity, and the _gat cookie (duration 1 minute) to manage request rates.
- Functional Cookies: Session cookies generated by Zendesk maintain support ticket status when you submit inquiries. Session cookies generated by RentSpree support applicant screening workflows.
- Advertising Cookies: We use the Meta Pixel to measure online advertising performance. This includes the _fbp cookie (duration 3 months) and the fr cookie (duration 3 months), which evaluate campaign activity across Meta platforms.
We do not control how third-party vendors such as Google, Meta, or Zendesk manage data collected through their independent platforms. You can review their respective privacy practices directly on their official websites.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the business purposes for which it was gathered. Form submissions and inquiry records sent to help@RSTrents.zendesk.com are retained to resolve your requests. Tenant application data, lease documents, and accounting records are stored in accordance with California real estate recordkeeping laws and statutory retention schedules. Cookie retention periods are listed in Section 8.
10. Children's Information
Our website provides property management and residential rental information intended for adult applicants and property owners. We do not knowingly collect personal information from individuals under 16 years of age. If we learn that personal data from a minor under 16 has been submitted without verified parental consent, we will delete that data promptly.
11. Security
We maintain physical, administrative, and technical controls to safeguard personal information against unauthorized access, disclosure, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or website tools. Revisions will be published on this page with an updated effective date.
13. Contact Information
For questions regarding our privacy disclosures or data handling, please contact:
RST & Assoc.
11866 Wilshire Boulevard #101, Los Angeles, CA 90025
Telephone: (310) 479-2565
Privacy Email: help@RSTrents.zendesk.com